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Frequently asked questions

Before you join

How much is it to join EQUIWATCH?

We work really hard to be affordable and full coverage start from just £16 a month.  Further details on membership costs can be found on our pricing page.

Is there a setup fee?

You’ll be pleased to know that there are no setup fees or hidden costs whatsoever.

How do the public notify me if something is wrong?

We provide you with signage to place around your fields at public boundaries.  Each sign contains the EQUIWATCH support number and your unique location identifier.

Members of the public can phone the EQUIWATCH support number and we’ll handle the rest.

What if I have more than one horse?

That’s no problem at all.  All our plans cover up to 5 horses in a single location.  If you have a number of paddocks spread over a wide area, you can easily purchase additional signs to ensure you’re covering all angles.

What is included with my membership?

Each membership give you 24/7 coverage so that anyone can easily report an issue with your horse(s) via our support line.  This includes:

  • Your own unique location serial number printed on your signs.
  • Options for text, email and phone call alerts when we need to report an incident or issue to you.
  • An account manager who is able to assist with your membership.
  • Peace of mind that others are able to keep an eye out for your horse.

How can I get support after joining?

As an EQUIWATCH member, we’re here to help you with any questions regarding your membership, including rapid updates to your account details should you or your contact(s) details change.  Please email us at support@equi-watch.co.uk

Why should I trust EQUIWATCH?

Our whole business is based on trust and integrity, and we value that more than anything else.  After all, we all talk to each other in the equine world and people would soon know if we were a bunch of rogues.

We want to provide customers with a reliable and cost-effective service, without gimmicks or skulduggery.

That’s our solemn commitment to you.

What if I want to cancel my membership?

It’s super easy.

Once you have a membership, you can cancel at any time and your plan will remain active until the date you were next expected to be billed.

Customer support

How do I update my contact details?

If you need to make any changes to your contact details, simply login to your account using the details you provided when you signed up.

To change the details of a secondary contact (Ultimate Peace membership only), please email support@equi-watch.co.uk with the revisions and we’ll update your membership and inform you to let you know it’s complete.

Help! I cannot access my account?

If you are unable to access your account at https://equi-watch.co.uk/my-account/, please email us at support@equi-watch.co.uk and we’ll hep get that sorted in no time at all.

What happens if EQUIWATCH call me and I miss the call?

First off, don’t worry, we have you covered!

If your membership includes a phone call alert and you are unable to answer, where possible we’ll leave a voicemail.

For peace of mind, all membership plans come with SMS and email alerts, so there are always at least 2 other ways you will be notified if we need to report anything to you.

How do I change my payment details?

If you need to update your payment details at any point, simply login to you account and head to the Subscriptions tab.  From there, you will be able to see all the details regarding your current subscription and update your card details securely.

How do I change my membership plan?

If you would like to upgrade your plan, please email us at support@equi-watch.co.uk and we’ll guide you through the process.

How do I get additional signs?

If you would like to purchase some additional signs for your location, please email us at support@equi-watch.co.uk.